If you are not satisfied with your purchase, simply return the item(s) unworn and in original condition via your local post office within 14 days of receipt. Upon receipt of your goods, a full refund will be issued excluding the shipping and return costs. This will automatically bring about the dissolution of the sale and purchase agreement between ONeill and the customer.

Step one Repackage your item

Complete the returns slip on your delivery note clearly stating which item you are returning and the reason for return.

If you have mislaid your return form you can re-print a blank form by clicking on the attached PDF file (Return Form).

Please ensure items are adequately packaged and labeled, and your completed returns note is enclosed.

Step two Post the return back to us

You can return your goods via the Post Office. ONeill cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
If your order is incorrect or was damaged on receipt then contact our customer services team who will arrange for its return free of charge.

Step three Acknowledgement and refund

We will refund most items provided they are returned complete, unused and in their original packaging, with all appropriate garment tags intact and attached, within 14 days of receipt. All accurately returned products will be credited as a refund to the original purchasers credit card, excluding the shipping and return costs.
However, if your order is incorrect or damaged on receipt then contact our customer services team who will arrange for its return free of charge.

Exceptions to our Approval Guarantee

1. Womens Bikinis must have the protective sticker intact.

2. If you return an item to us outside the terms of our returns policy and Home Approval Guarantee we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. We reserve the right to make a 15€ administration charge to cover our costs.

Promotions

Returning goods purchased as a promotional offer:

Buy 2 items for X€
If you return a single item bought as part of a multiple purchase discount offer (i.e. 2 for 25€), you will be refunded the full price of the item less the total discount given in the offer. If you return all items purchased with the multiple purchase discount you will be refunded with the full multiple purchase value.

Buy 1 get 1 free
If you return a single item bought as part of a multiple purchase discount offer (i.e. buy 1 get 1 free), you must also return the free item and will be refunded the full price of the purchased item less the total discount given in the offer.

Get the Look
If you return a single item bought as part of a multiple purchase discount offer (i.e. get the look outfit). You will be refunded the full price of the item less the total discount given in the offer. If you return all items purchased with the multiple purchase discount you will be refunded with the full multiple purchase value.