1. How can I place an order?

To place an order select your desired item and add it to your shopping bag. If you are interested in buying one or more items online, you can change the quantity and selection in the course of the buying process. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.

2. What payment methods can I use?

Payment can be made by credit cards (Visa & Mastercard), by Maestro/Bancontact and by Paypal. We guarantee that all submitted personal and payment information is encrypted and secure.

3. Are there limits with regards to the quantity of goods I can order online?

Due to the costs of processing and delivery we only accept orders above a minimum of 19€.

4. What happens as soon as I have confirmed my order online?

Once you have placed your order, you will receive an e-mail notification to confirm that we have indeed received your order. We will verify the personal and payment information you submitted for completeness and validity (i.e. delivery address). In case any information should be missing or erroneous, we will contact you for more details.

5. What should I check upon delivery of my goods?

The courier will deliver your goods on condition you sign the delivery slip. You should then check the item(s) for fit and suitability. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.

6. Why should I sign up to My ONeill?

Creating an ONeill E-Shop account enhances your shopping experience by:

1. Speeding up the payment process


2. Keeping you up-to-date with the latest news, events and special offers


3. My ONeill allows you to create a wishlist which stores your desired items so that you can return and order at a more convenient time in the future

7. How can I cancel my order?

The time between the placement of your order and dispatch is very limited therefore, you cannot cancel your order once youve received the confirmation e-mail and will have to return the item under the terms of the returns policy.

8. I want to return the order for a refund. What should I do?

Please follow the procedure in our Easy Returns guide.

9. My goods are damaged or faulty. What should I do?

If the package is damaged you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.
If the goods are damaged, please contact Customer Service immediately, no later than 48 hours. For electronic items, we will get back to you with further details with regards to repair possibilities.

10.  Where do you deliver?

Currently ONeill only delivers to customers that have an address in The Netherlands, Germany, France, Belgium, Spain, Italy, Austria, Denmark and UK mainland (We are very sorry, but we do not deliver to territories outside of the UK Mainland including, outside Mainland Scotland, Northern Ireland, Channel Islands, Isle of Man and Isle of Wight. Please accept our apologies for this inconvenience). We regret orders from outside these countries cannot be accepted at present. Subscribe to My ONeill to receive the latest news and updates.

11.  How secure is my order?

Your order is protected by VeriSign, which secures over 500.000 web servers worldwide with strong encryption and rigorous authentication. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.

12. Is there a delivery charge for orders?

We offer free delivery for all orders of the value of 90€ or more. Deliveries of orders below this amount will be charged at our standard rate of 7.95€.

13. When will I receive my order?

We deliver within 2-4 business days provided orders are placed before 3 p.m.